Clover Call Centre Learnership 2024: Your Pathway to a Fulfilling Career in Customer Service

Clover Call Centre Learnership 2024 In today’s dynamic job market, finding opportunities that offer both practical experience and formal qualifications is essential. Clover’s Call Centre Learnership 2024 stands out as a prime opportunity for ambitious young individuals to gain the skills and experience needed to thrive in the customer service sector. This detailed blog post covers everything you need to know about this outstanding learnership, including requirements, benefits, application process, and reasons to apply.

• Closing Date: 16th July 2024
• Reference Number: CLO240704-3
• Job Title: Learner: CSC
• Job Type: Learnership
• Department: Customer Service Centre
• Number of Positions: 25
• Location: Constantia Park, Roodepoort, Gauteng, South Africa
• Required Education Level: Grade 12 | National Certificate
• Job Category: Customer Service

Clover is a premier branded foods and beverages company, serving South Africa and select African countries. Renowned for its superior dairy products, Clover upholds a strong reputation for quality and innovation. The company is dedicated to nurturing talent and fostering growth and development opportunities. The Call Centre Learnership is a testament to this commitment, providing a structured program that blends theoretical education with practical experience.

Clover is inviting fresh talent to join their Call Centre Learnership. Successful candidates will spend the learnership period at Clover’s Call Centre in Constantia Park, Roodepoort, attending prescribed classes. By the end of the program, participants will have achieved an NQF qualification and gained valuable experience in a state-of-the-art Call Centre.

Applicants from the West Rand surrounding areas are preferred. Clover encourages applications from individuals with disabilities, reflecting the company’s commitment to diversity and inclusion.

Requirements

To qualify for the Clover Call Centre Learnership, applicants must meet the following criteria:

• Educational Qualifications: Must have completed Grade 12 or an equivalent NQF4 qualification.
• Completion Year: Grade 12/Matric should have been completed between 2019 and 2023.
• Academic Performance: Must have achieved an average of 60% in English and Maths or Maths Literacy.
• Computer Skills: Advanced computer literacy skills are required.
• Employment Status: Must be currently unemployed.
• Learnership Experience: Should not have participated in a Learnership before.

Competencies

Clover seeks candidates who demonstrate the following competencies:

• Proactive and Action-Oriented: Shows initiative and takes steps to achieve goals.
• Integrity: Acts honestly and consistently in all tasks.
• High Standards: Maintains high performance and result standards.
• Interpersonal Effectiveness: Communicates and collaborates well with others.
• Commitment and Motivation: Displays dedication and drive towards achieving goals.
• Collaborative: Works effectively in a team to achieve common objectives.
• Customer-Oriented: Focuses on customer satisfaction and service excellence.
• Effective Communication: Communicates clearly and effectively.
• Numerical Skills: Applies numerical principles effectively.

Duties and Responsibilities

The learnership involves various responsibilities designed to develop the candidate’s skills in customer service and call centre operations. These include:

• High-Level Customer Service:
• Handle all inbound and outbound interactions.
• Resolve queries and complaints through relevant stakeholders.
• Capture and confirm customer orders.
• Order Management:
• Accurately capture orders according to the daily call list.
• Inform customers of accounts on hold.
• Confirm customer orders as per standard operating procedures.
• Notify relevant stakeholders of issues pertaining to their orders.
• Product Promotion:
• Offer new or additional products, highlighting features and special offers.
• Teamwork and Cooperation:
• Assist team members to achieve team results.
• Share responsibility to complete tasks.
• Support team values and participate in team meetings.
• Take responsibility for visual management of information.

Benefits of the Learnership

Participating in the Clover Call Centre Learnership offers numerous benefits:

1. NQF Qualification: Earn a nationally recognized qualification, enhancing employability.
2. Practical Experience: Gain hands-on experience in a professional call centre environment.
3. Career Development: Develop valuable skills in customer service, communication, and teamwork.
4. Networking Opportunities: Build professional relationships within Clover and the broader industry.
5. Inclusivity: Clover encourages applications from individuals with disabilities, promoting a diverse and inclusive workplace.

Application Process

Interested candidates should ensure they meet the eligibility criteria before applying. The application process involves submitting an online application through Clover’s official careers portal. Candidates should prepare a detailed resume highlighting their qualifications, skills, and relevant experiences. Additionally, applicants may be required to complete assessments or interviews as part of the selection process.

Why Apply for the Clover Call Centre Learnership?

The Clover Call Centre Learnership is an exceptional opportunity for young individuals seeking to build a career in customer service. The program not only provides theoretical knowledge but also offers practical experience in a dynamic and supportive environment. By participating in this learnership, candidates will gain a competitive edge in the job market and be well-prepared for future career opportunities.

The Clover Call Centre Learnership 2024 is a stepping stone towards a successful career in customer service. With a strong focus on practical experience and formal qualifications, this learnership is ideal for individuals looking to enhance their skills and knowledge. If you meet the eligibility criteria and are passionate about customer service, don’t miss this chance to join a leading organization like Clover. Apply before the closing date of 16th July 2024 and take the first step towards a rewarding future.

Click Here to Apply