Job Title: Service Admin – Warranty Clerk | Mercedes-Benz Passenger Cars The Glen
Reference Number: MOT240515-4
Branch/Department: Mercedes-Benz The Glen
Job Type Classification: Permanent
Location: Alberton, Gauteng, South Africa
Closing Date: 2024/06/15
Job Description
Mercedes-Benz The Glen Passenger Cars is excited to announce an opportunity for a Warranty Clerk. Reporting to the Service Manager, the successful candidate will ensure the accurate processing of job cards according to Company Policy and Procedures, as well as the timely and precise handling of warranty claims.
Key Responsibilities:
Perform accurate costing of job cards in line with company policies.
Match invoices, outwork invoices, and orders to respective job cards.
Execute all calculations with correct mark-ups.
Clear all accounts with debtors in advance.
Verify that repair orders are signed by the owner.
Ensure technicians’ work records are complete.
Check recorded clock times of technicians.
Confirm parts department’s verification of supplied parts, signed by the Service Advisor.
Handle invoicing and markup processes.
Process warranty claims accurately and promptly in accordance with Company Policy.
Collect and validate all information on warranty claims regarding customer complaints and defects.
Attach claim tags to parts and forward them promptly.
Conduct daily checks of the suspense file.
Manage claim statuses and report to the manager.
Maintain a claims register and ensure payment receipt.
Assess vehicle eligibility for warranty work.
Confirm that all warranty parts are tagged and stored correctly by technicians.
Submit warranty claims according to distributor guidelines.
Assist with additional reasonable duties as required.
Attend training courses provided by the distributor.
Applying for a job as an Admin Clerk with Mercedes-Benz in 2024 involves several key steps. Here is a comprehensive guide to help you through the application process:
1. Research the Company and Position
- Understand the Role: Familiarize yourself with the responsibilities of an Admin Clerk at Mercedes-Benz. This typically includes tasks like data entry, managing correspondence, maintaining records, and supporting administrative functions.
- Company Culture: Learn about Mercedes-Benz’s values, mission, and work environment to understand what they look for in employees.
2. Prepare Your Documents
- Resume: Update your resume to highlight relevant experience, particularly in administrative roles. Focus on skills like organization, attention to detail, proficiency with office software, and communication.
- Cover Letter: Write a tailored cover letter that outlines your relevant experience, why you’re interested in the position, and why you’re a good fit for Mercedes-Benz.
- References: Prepare a list of professional references who can vouch for your administrative skills and work ethic.
3. Application Process
- Online Application: Visit Mercedes-Benz’s career page on their official website to find the job listing for the Admin Clerk position.
- Application Form: Fill out the application form with accurate and detailed information. Ensure all required fields are completed.
- Upload Documents: Attach your resume, cover letter, and any other required documents to your application.
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4. Interview Preparation
- Common Questions: Practice answers to common interview questions related to administrative tasks, time management, problem-solving, and your experience with office software.
- Company Knowledge: Be prepared to discuss what you know about Mercedes-Benz and why you want to work there.
- Professional Appearance: Dress appropriately for the interview to make a good impression.
5. Interview
- Punctuality: Arrive on time for your interview.
- Professionalism: Show your enthusiasm for the role and demonstrate your professionalism throughout the interview.
- Ask Questions: Prepare questions to ask about the role, team structure, company culture, and expectations.
6. Follow-Up
- Thank-You Note: Send a thank-you email to the interviewer(s) expressing your appreciation for the opportunity to interview and reiterating your interest in the position.
7. Background Check
- Verification: Be prepared for a background check, which might include verifying your previous employment, references, and any relevant qualifications.
8. Onboarding
- Training: If selected, you may go through an onboarding process to familiarize yourself with Mercedes-Benz’s policies, procedures, and software.
- Documentation: Complete any additional documentation required for employment.
Useful Tips:
- Networking: If you know anyone working at Mercedes-Benz, reach out for insights and potential referrals.
- Job Alerts: Sign up for job alerts on Mercedes-Benz’s career page to stay updated on new openings.
Example Application Steps:
- Visit the Mercedes-Benz Careers Page:
- Go to the official Mercedes-Benz website and navigate to the careers section.
- Search for the Admin Clerk position using relevant filters.
- Complete the Online Application:
- Fill in your personal details, educational background, and work experience.
- Upload your resume and cover letter.
- Submit the Application:
- Review all the information you have entered for accuracy.
- Submit the application and wait for a confirmation email.
- Prepare for the Interview:
- Research common administrative tasks and software used in such roles.
- Practice your responses to potential interview questions.
By following these steps, you can effectively apply for the Admin Clerk position at Mercedes-Benz and increase your chances of securing the job. Good luck!
Position Overview:
The Warranty Clerk will ensure the accurate processing of costing job cards and the timely submission of warranty claims. Responsibilities include submissions to MBSA, pre-costing and costing of job cards, invoicing, and following up on Eskulabs.
Qualifications and Experience
– Minimum of Grade 12.
– Experience in the motor industry is essential.
– Proficiency in computer use.
– Knowledge of costing procedures.
– Familiarity with Kerridge and EVA is essential.
RELATED JOBS
GENERAL WORKER: SILOS – PLANT ADMIN & SPECIAL PROJECTS
Ackermans Is Looking For A Receptionist
Cashier Urgently Needed At Dis-Chem (Table Bay)
Cosmetic Cashier – Ring Road (New Store)
Store Cleaner – Paarl – Optenhorst (Fixed Term)
Store Cleaner (Fixed Term) – Berea Pharmacy
Pharmacist At Dis-Chem Pharmacies Limited- Thavhani Mall – Thohoyandou
Clinic Practitioner – Table View Dis-Chem Pharmacies Limited
Skills and Personal Attributes
Problem-solving ability.
Attention to detail.
Strong interpersonal skills.
Practical management skills.
Highly organized and process-driven.
Excellent verbal communication skills.
How to Apply
Mercedes-Benz Passenger Cars The Glen is an Equal Opportunity Employer, and preference will be given to Employment Equity candidates.